Client Service Philosophy
• To negotiate and handle your situations or questions in the same manner we would want our own personal business handled.
• To project a helpful, knowledgeable and courteous attitude.
• To reassure you that your best interests are our priority.
• To respond to any frustrations you have calmly, answer any and all questions, and explain every situation clearly.
• To serve you as a unique human being and respect your feelings and emotions.
• To be your personal representative in the field of insurance, taking the time to make you fully knowledgeable about what insurance is about and what your coverages are.
• To listen to you actively and learn your personal needs and expectations.
• To be thorough in each and every aspect of our work on your behalf.
• To be attentive, conscientious, welcoming and sensitive to your needs.
• To remember that we are a service business first and foremost, and to at all times be just that, a service representative of, and FOR, you . . . . our valued client.
• To project a helpful, knowledgeable and courteous attitude.
• To reassure you that your best interests are our priority.
• To respond to any frustrations you have calmly, answer any and all questions, and explain every situation clearly.
• To serve you as a unique human being and respect your feelings and emotions.
• To be your personal representative in the field of insurance, taking the time to make you fully knowledgeable about what insurance is about and what your coverages are.
• To listen to you actively and learn your personal needs and expectations.
• To be thorough in each and every aspect of our work on your behalf.
• To be attentive, conscientious, welcoming and sensitive to your needs.
• To remember that we are a service business first and foremost, and to at all times be just that, a service representative of, and FOR, you . . . . our valued client.
| DEPARTMENT: | EXTENSION: | EMAIL ADDRESS: |
| Personal Lines | ||
| Susan Longobardi Service Representative |
Ext. 302 | slongobardi@contessainsurance.com |
| Doreen Fazzino Service Representative |
Ext. 303 | dfazzino@contessainsurance.com |
| Commercial Lines | ||
| Sally Taroli Service Representative |
Ext. 301 | staroli@contessainsurance.com |
| Susan Burns Service Representative |
Ext. 310 | sburns@contessainsurance.com |
| Sales | ||
| Mark Colantonio Sales Manager |
Ext. 307 | mcolantonio@contessainsurance.com |
| Bernadette Welsh Sales Representative |
Ext. 318 | bwelsh@contessainsurance.com |
| Jeffrey Dirzius Sales Representative |
Ext. 319 | jdirzius@contessainsurance.com |
| Finance | ||
| Joanne Pacelli | Ext. 305 | jpacelli@contessainsurance.com |
| Principal | ||
| Dominic Contessa | Ext. 304 | dcontessa@contessainsurance.com |